Contact Us
For Valued Customer
At AEON Credit Service, your satisfaction as a customer is of utmost importance to us as we are always looking to improve our service by listening to you. Please contact us here for general enquiries, feedback and suggestions.
Customer Service
Call our 24 hours Customer Care Centre at
+6 03-2719-9999 (Local & Overseas)

Operation Hours
  • 8.00 am – 6.00 pm (All services)
  • 6.00 pm – 8.00 am (For report of lost or stolen card, fraudulent transaction, disputes and declined card transactions)
  • Email
    Email us your inquiries
    Find a Branch
    Speak to us in person. Visit our branch for a chat. Find a branch.
    Feedback Form
    Share your feedback via the online feedback form or email us and our personnel will try to get back to you as soon as possible.
    Email Address:
    (Attention to Ms Asmah or Mr Asri - Customer Service Department)
    Card Acceptance Via POS Terminal
    At AEON Credit Service, we value our relationship with our Merchants/ Business Partners. As such, we are always ready to assist. Please contact us for general enquiries or feedback related to POS terminal.
    Merchant Helpdesk
    Merchant Helpdesk Email: (Business hours: 9am to 5pm)
    Authorisation: +603-2241 7888 (24 hours - For Approval Code Only)
    Terminal Helpdesk
    Call our appointed vendor for enquiries relating to terminal matters at:
    1) CardBiz Payment Services Sdn Bhd: +603-7890 3003 (24 hours)
    2) Revenue Harvest Sdn Bhd: +603-9212 0500 (24 hours)
    3) Ingenico Solutions (Malaysia) Sdn Bhd: +603-7610 2111 (24 hours)
    4) Fass Payment Solutions Sdn Bhd: 01546000188 (24 hours)
    5) mPASS Mobility Sdn Bhd: +603-7890 3003 (24 hours)
    6) Pine Payment Solutions Sdn Bhd: +6012-506 7883 (24 hours)
    Complaint Management Process
    We are committed to resolve your feedback or complaint as efficiently and equitably as possible. To help us expedite the resolution, please provide us with details of your feedback or complaint.

    Step 1: Feedback / Complaint Details
    You may submit your feedback via our online feedback form.

    Step 2: Acknowledgement of Feedback / Complaint
    Your feedback or complaint will be acknowledged within one business day upon receipt.

    Step 3: Final Resolution
    Complaints received will be resolved within fourteen (14 days) or earlier. For complaints that require further investigation or more information, you will be notified on the extended timeframe and kept updated on the progress until the issue is resolved.